Order Manager/Customer Service Representative
About Enduro Composites, Inc.: Enduro Composites, a world-class manufacturer of engineered fiberglass composites (FRP) products and solutions has an exciting career opportunity for an Order Manager/Customer Service Representative. Positioned as the quality and service leader in FRP building components, cable management and water/wastewater treatment solutions, Enduro is experiencing growth in core industrial and growing infrastructure markets. We are proactively building our team of people and systems to handle it. If you are a team player who is looking for an exciting environment, filled with challenges and the opportunity to gain rapid exposure to the inner workings of a growing, global company, this may be a position for you.
Job Description: The Order Manager/Customer Service Representative is responsible for the administrative and customer service-related efforts for all orders in assigned group within Enduro’s FRP Building Products group.
The individual will be responsible for these primary functions:
KEY RESPONSIBILITIES:
- Order Creation: Convert orders from Salesforce into Macola ERP software system. Confirm all relevant information is available prior to order creation. Communicate order acknowledgements and applicable information to the customer.
- Order Entry: Accurately enter parts from bill of materials provided by engineering, estimating/sales, or project management.
- Scheduling: Maintain dates/orders in Macola and update as needed.
- Customer Service: Answer customer inquiries regarding order and shipment status. Provide export documents for international orders.
- Order Checking: Check orders for correctness after they are entered.
- Invoicing: Prepare and issue invoices. Create Proforma invoices for orders that require prepayment.
- Filing: Maintain strict alphabetical accurate records, electronically and/or in file cabinets, of orders processed.
- Various other administrative duties as required.
Training will be provided.
EDUCATION, SKILLS & EXPERIENCE:
The ideal candidate should have and display the following skills and experience:
- Appropriate combination of education and relevant work experience.
- Work related experience in a manufacturing or Business to Consumer environment a plus.
- Excellent customer communication skills, verbal and written, in a consistent and timely manner.
- Very strong attention to detail and ability to multitask with good organizational skill.
- Ability to work with multiple personality types and thrives in a team environment.
- Strong Microsoft suite skills.
- Capable of working effectively and efficiently with CRM & ERP systems.
Applicants should submit their resumes to: Aaron Barth at abarth@endurocomposites.com
A solid compensation program with benefits will be offered.
All responses will be held in confidence.
